Skip to Main Content

Comfort. Care. Hope.

Visitor Information

If you are visiting the hospital, please familiarize yourself with Hotel Dieu Shaver's inpatient and outpatient visitation guidelines below.


Universal Masking

Hotel Dieu Shaver's universal masking policy remains in effect. This means that everyone who enters our facility must wear a mask. Any changes will be informed by guidance from the Ministry of Health, Public Health Ontario and Hotel Dieu Shaver’s Infection Prevention and Control (IPAC) team, and at which time the community will be updated. Read HDS' Universal Masking Policy here


Inpatient Visitation Guidelines

Important: Visitors are not permitted to visit if they are feeling unwell and/or if they are experiencing any of the identified symptoms

  • Visitors are required to self-assess their health, wash their hands and put on a clean hospital-grade mask upon entry
  • Inpatients can have 2 visitors at their beside, at a time
  • All visitors must be 12 years old and up
  • Visitation should not disrupt a patient’s therapy session. If you came to visit while a patient is receiving therapy, we kindly ask that you return once therapy is complete
  • There is no visitation for isolated COVID-19 patients

Inpatient Visiting Hours:

Monday - Sunday (including Stat Holidays): 11:00 a.m. – 8:00 p.m.

COVID-19 Outbreak Status, as of March 7, 2023

  • Suspected COVID-19 Outbreaks on Unit 2 East

Outpatient Services

Important: Visitors are not permitted to visit if they are feeling unwell and/or if they are experiencing any of the identified symptoms

  • Any person coming for an outpatient appointment will be permitted 1 support person per visit
  • Outpatients and caregivers are required to self-assess their health, wash their hands and put on a clean hospital-grade mask upon entry
  • If an outpatient has a mask exemption, their appointment will be scheduled at the end of the day

Current Programs Placed on Hold

  • Pet visitation

Renewing Hope. Rebuilding Lives.

Hotel Dieu Shaver Health and Rehabilitation Centre is a specialty hospital that excels in providing rehabilitation and complex care to thousands of patients across the Niagara Region.

Learn More  Help Our Organization

(905) 685-1381 Contact